FAQ

We have answered some of the most common questions to make your shopping experience easy and smooth.

1. How can I place an order?

Simply browse your favorite products, click Add to Cart, then proceed to Checkout and complete the payment process.

2. What payment methods do you accept?

We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Cash on Delivery (COD)

3. Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery service for most locations across India.

4. How long does delivery take?

Estimated delivery time:

• Metro cities: 3–5 days

• Other areas: 5–8 days

• Remote areas: up to 10 days

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS, Email, or WhatsApp.
You can track your order anytime using that link.

6. What is your return policy?

We offer a 7 Days Easy Return Policy.
If you receive a damaged, wrong, or size issue product, you can request a return or replacement within 7 days of delivery.

7. How do I request a return or refund?

Contact our support team with:

• Order ID

• Issue details

• Photos/videos (if needed)

We will guide you through the return process.

8. When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

9. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Once shipped, cancellation may not be possible.

10. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with photos.
We will arrange a replacement or refund as soon as possible.

11. Are your products good quality?

Yes. We carefully check every product to ensure the best quality, comfort, and design.

12. How can I contact customer support?

📧 Email: floral.nova2@gmail.com
📱 WhatsApp: +91 9062982116
Support Hours: Monday – Saturday (10 AM – 7 PM)

We are always happy to help you.

Thank you for shopping with us ❤️